Refund policy

Return & Refund Policy

At Nexora UAE, we want you to be satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.

To request a return, please contact us with your order number and clear photos of the product if the item is damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review the issue and, where applicable, provide a replacement or refund.

Refunds

Once your return request is approved, we will process the applicable refund to the original payment method. The time for the refund to appear in your account may depend on your payment provider or bank.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

Return Shipping

Unless the item is damaged, defective, or incorrectly supplied, return shipping costs may be the customer’s responsibility.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. If the order has already been processed or shipped by our supplier, cancellation may no longer be possible.

For return or refund requests, please contact us through the contact information provided on our store.

Nexora UAE reserves the right to review each return and refund request according to the circumstances of the order.